Shipping policy

SHIPPING POLICY

WHAT AND WHERE WE SHIP

We ship cans of kombucha, water kefir and home brewing supplies (including empty kegs) to all 50 United States, including Alaska and Hawaii.

Gift cards are delivered by email. They are never shipped.

We do not ship internationally at this time.

HOW WE SHIP KOMBUCHA

Our cans are shelf stable and need no refrigeration, so they travel well and need no special packaging.

NOTE: Read our website to understand more about fermentation, pasteurization, and how our kombucha can be pasteurized and effective.

HOW LONG IT TAKES

Orders usually leave our brewery within two business days.

Delivery transit time after that depends on the carrier, whether you choose Standard or Expedited Shipping, and how far you are from Tacoma, WA. The closer to Washington state you are, usually the faster you will get your order. Orders sent standard shipping to WA state generally arrive 1-3 days after shipping. OR, CA, NV, UT 2-4 days. Texas and Plains states 5-8 days. Midwest and East Coast typically 6-9 days. AK and HI are typically 5-7 days. 

NOTE: If it is too hot or too cold to safely transport your kombucha scobyor cans safely, we will delay shipping, or may ask if you want to upgrade to PRIORITY MAIL shipping so that the package travels faster by air, potentially reducing temperature issues. Shipping when temperatures are below freezing or above 100 degrees F are not advised unless we send via PRIORITY MAIL.

WHAT SHIPPING COSTS

Standard shipping is free on every order, anywhere in the USA (except AK and HI).

Expedited shipping is available at checkout:

For the lower 48 US States: 
Expedited shipping is $10 per box, based on weight.
$10 for a 12-can or 22-can pack, or most other packages up to 20 lbs. 
$20 for a 44-can pack, which usually ships as two boxes.
Larger orders ship in more boxes and are priced the same way - $10 per box.

For AK and HI:
Expedited shipping is mandatory for AK and HI orders, based on the number of boxes needed to ship your order.

We will do our best to minimize the cost and number of packages required to ship your order. 

Expedited means we move your order ahead and send it by the fastest service available to your address for what you paid. We select the carrier and service for each order.

WHAT WE CANNOT SHIP

FILLED KEGS: Sorry. Kegs filled with kombucha cannot be shipped. A full 5 gallon keg weighs about fifty pounds and requires refrigeration.

If you want a keg filled with our delicious kombucha, you will need to pick it up at our brewery at 2510 Holgate Street, Tacoma, by appointment. After you complete your order and we confirm your order is ready for pickup, please text Wayne at (425) 985-2364 to arrange a mutually agreeable pickup time.

ORDERS PLACED THAT CANNOT BE SHIPPED

If an order is placed that we cannot fulfill, such as a keg ordered from outside our service area, we will cancel the order or partial order and refund it under the terms of our Refund Policy.

DAMAGED SHIPMENTS

Please do not discard any damaged items before speaking with us. Photos are required to file a claim and can be very helpful in resolving specific quality and shipping issues.

If some or all of your order arrives damaged, please take and send photos of the damaged packaging and product, and send to Wayne at wayne@seattlekombucha.com so that we can file a claim with the shipping carrier that caused your product to arrive in unusable condition. Once received, verified and the claim is filed, we will send a replacement order or issue a store credit for the damaged items.

QUESTIONS

Use the chat button on this site for assistance.